| Shopping Guide
◆ How to Shop
New customers may sign in with their FB or LINE account, or sign up for a new account with an e-mail address.
◆ Order Tracking
Please log in to your account and click Orders—Tracking to track the processing and shipment of your order.
◆ Can I cancel an order or update the order quantities and items?
After completion of your payment, we will not be able to “modify” your order information, “add items” or “combine” multiple orders due to inventory and accounting accuracies. Please double-check your order prior to making your payment.
◆ Payment Method and Shipping Fees
Shipping fees vary by the total weight of your purchase (please see below for prices per pricing unit).
─ If you choose “collect at a convenient store,” the store clerk will need to check the recipient’s ID, so please be sure to enter the “full legal name” to avoid failure of identity verification, which will result in your collection denied and package returned to us.
─ To preserve product quality, certain products are only eligible for chilled shipping. Such products include: Fu Wan Chocolate, Taihu Brewing products and others.
─ International shipping fees vary by country. For details, please refer to our International Shipping page